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Parent handbook

The little rulebook, minus the fine print

Everything you would otherwise have to call and ask — timings, clothes, sick days, fees. Bookmark it; the same handbook lives in the parent app.

School supplies ready to go Everything, spelled out
Timings Clothes Health Fees Pickup Talking to us
Timings & attendance

Timings & attendance

School hours: program-wise, 9:00 am start; Nest runs 8 am–7 pm, Mon–Sat.
Running late? No stress — message via the app; someone waits at the gate till 30 minutes past the bell.
Attendance: no minimum, no fines. Long trips? Tell the centre head and we pause meal charges beyond a week.
Late pickup: we call at +10 minutes; your child waits happily with the didi.
Clothes & things

Clothes & things

No uniform. Play clothes that can get ruined — art happens daily. We provide smocks; paint wins anyway.
Footwear: easy slip-ons; classrooms are shoe-free with cubbies at the door.
Send daily: water bottle, dabba (where applicable), full spare set including socks.
Label everything. Twelve identical Peppa bottles is a daily reality. Toys stay home; one comfort object is fine for settling.
Health rules

Health rules

Fever, vomiting, loose motions: 24 hours at home after the last episode — it protects everyone, including yours next week.
Medicines: only with the written authorisation form, exact dose and time, logged with a photo.
Rashes & infections: a fit-to-return note after anything contagious (HFMD, conjunctivitis, chickenpox).
Lice happen. No shame, quick heads-up to the didi, treat over a weekend.
Fees & money

Fees & money

Due date: the 5th, via the app (UPI/card) or at reception. Polite reminder on the 1st, never a public list.
Late fees: none for a week's slip. Struggling a month? Talk to the centre head — quiet instalments exist.
Refunds: registration is non-refundable; unused full months refund with 30 days notice.
Receipts: automatic in the app, plus a yearly summary each March for tax season.
Pickup & security

Pickup & security

Authorised adults only — photo ID checked daily, even for the nani the guard adores.
Changing pickup? Update in the app before 12 noon; the gate list refreshes instantly.
Never send an unauthorised neighbour or a sibling under 18 — the child stays with us and we call, every time.
Gate protocol: one child, one handover, one signature. Twenty seconds, non-negotiable.
Talking to us

Talking to us

Daily stuff: the app chat, answered during school hours within the hour.
Bigger conversations: centre heads keep office hours Tue & Thu, 4–6 pm — or any time by appointment.
Worried about anything? Every centre's escalation poster lists the head-office line and the safety desk.
PTMs: once a term, 20 minutes, with the observation journal open between us. Bring questions.

The first-day bag

0 of 8 packed
Labelled water bottle
Dabba + fruit (program children)
Full spare set, socks included
One comfort object
Diapers & wipes (littlest ones)
Sun hat for outdoor time
Day one: immunisation record photo
Day one: 4 passport photos

Tick as you pack — your didi checks the bag at the gate too, so nothing is ever fatal to forget.

The gentle-start week, day by day

Every new child, every centre, same slow ramp.

Day 1One joyful hour — you stay in the room the whole time.
Day 2Ninety minutes; you graduate to the lobby sofa.
Day 3Two hours; you leave for real. There's good chai nearby — ask us.
Day 4Half the morning; goodbye happens at the gate, didi takes it from there.
Day 5Full morning — and your first observation-journal entry lands in the app.

Some children need the week twice. That's allowed, encouraged, and completely normal.

What didis wish parents knew

Collected at the staff-room chai table.
Didi Vandana

"Label the socks too. Especially the socks."

Didi Vandana · Kothrud
Didi Shabnam

"Make goodbyes short and identical — same words, same hug, every day. The ritual is the comfort."

Didi Shabnam · Andheri
Didi Rekha

"Shift bedtime the week before school starts, not the night before. The whole family enrols in the routine."

Didi Rekha · HSR Layout

Speak fluent preschool

The eight words you'll hear daily.
Didi

Every teacher and helper. It means big sister — and it's earned.

Dabba

The tiffin box. Mornings, and several friendships, revolve around it.

Gentle-start week

The slow first week, mapped out above.

Circle time

The sit-together start of the day — songs, news, the hello round.

Show-and-tell

Friday's treasure talk. One item, standing ovation guaranteed.

Dispersal

Pickup time. ID checked, one child, one handover, one signature.

The journal

Your child's observation diary — a new entry in the app each month.

Nest

The daycare wing — 8 am to 7 pm, meals and naps included.

Keep this handy

Reach us fast

1800-102-4455 (toll-free, Mon–Sat 8–7)
Your centre's direct line — pinned on the app home screen.

If something feels wrong

1Didi or centre head — same-day conversation, always.
2City manager — responds within 24 hours.
3Head-office safety desk — written reply within 48 hours, no exceptions.

The same escalation ladder hangs framed at every reception.

Cannot find your question?

The full FAQ has 27 more answers, and the phone lines love company.

Read the FAQ
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